Uber riders denounce “culture cancellation” of dropped fares
Uber riders denounce “culture cancellation” of dropped fares, as drivers admit they only take the most profitable jobs – and give up more than half of accepted rides – due to the hike gasoline prices
- Some passengers even complain of being stranded at the side of the road
- Driver shortage blamed on soaring wages in other sectors
- At the same time, the number of passengers increased by 40%
Uber customers are suffering from a “cancellation culture” of dropped fares as the tech giant finds itself locked in an increasingly bitter dispute with drivers.
Passengers complain of being stranded at the side of the road, with some drivers admitting they take but then reject more than half of the jobs offered to them through the carpool phone app.
A change in terms and conditions for drivers and an increase in gasoline prices means they will often only accept the cheapest fares, but the issue has sparked frustration among passengers.
Uber customers suffer from ‘cancellation culture’ of dropped fares as tech giant finds itself locked in increasingly bitter dispute with drivers
Complaining yesterday on social media, a woman called Estelle wrote: “So 12 Ubers canceled two young women in the middle of central London between 4am and 5am on New Years Day? We have hypothermia.
A shortage of drivers has been blamed on soaring wages in other industries, such as home delivery and logistics, which have resulted in many job changes.
At the same time, the number of passengers increased by 40% due to the fact that people avoided public transport during the pandemic.
In November, Uber increased its fares by ten percent in London in an attempt to entice drivers to return.
It has also been asked to guarantee workers more employment rights after the courts have ruled that its 40,000 drivers are not self-employed and should receive the minimum living wage and offer paid time off.
An Uber spokesperson said: “In recent months, demand for Uber rides has skyrocketed, leading to increased income for drivers.
At the same time, the number of passengers increased by 40% due to people avoiding public transport during the pandemic.
“With drivers also enjoying new rights for workers such as paid weekly holidays and a pension, there has never been a better time to drive with Uber.
“We are continuing our efforts to register 20,000 additional drivers to meet this growing demand. “
But Zamir Dreni, vice president of the App Drivers And Couriers Union, which has driven for Uber since 2012, said: “People are not paid properly, and that’s why they have to choose the jobs they have.
“It’s not the drivers who let you down, it’s the app. The company exploits the drivers and as a result the public is blocked.