Uber charged me £ 332 for a 1.75 mile return trip | Money
Last week I booked an Uber from our favorite pub to my home in North London – a 1.75 mile trip that I have taken several hundred times.
I was driving with two friends that I drop off regularly on the way. I asked the driver to use my preferred route, he refused and an argument ensued, to the point where he kicked us out from the cabin in the rain.
The next day I received a receipt for £ 332 – the cost of the trip. The money had been taken from my bank account.
It appears that the driver ran his meter for 16 hours and 27 minutes.
I’ve tried everything to persuade Uber that something is wrong. After 1h20 on the phone, it just interrupted me, and the company doesn’t seem to have a system capable of recovering such an absurd invoice.
Leaving aside the question of whether you want to argue with the drivers on their route, I agree that it is very strange that Uber’s systems did not catch this obvious error.
The journey is clearly marked on the app as taking 16 hours, but shows a shorter route through London.
You’re not the first reader to complain that Uber’s customer service is impenetrable.
Uber says, “We’re sorry the user had such a bad experience. Due to a technical error with the trip, which we are investigating, the user has been overcharged and we have been in contact to reimburse the trip.
LT written to congratulate easyJet which canceled its flights to Bodrum in Turkey at the end of July. Within five days of requesting a full refund, she said the money was in her bank account. We will forget that this was the legal responsibility of the airline. Many passengers are still awaiting refunds from other airlines and travel agents from last year.
We accept letters but cannot respond individually. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions