Facebook, Instagram and WhatsApp outage: what we know so far
Facebook, Instagram, WhatsApp and Messenger suffered a massive outage on Monday, potentially affecting tens of millions of users around the world.
Facebook-owned platforms all reportedly crashed early Monday evening, preventing users from accessing their services.
Facebook’s internal systems used by employees have also reportedly declined.
WhatsApp users on iPhone and Android could not make or receive phone or video calls or send text messages.
The company acknowledged the outage after nearly an hour of inability for users to access their apps, tweeting that it was “aware that some people are currently having issues with WhatsApp. We are working to get things back to normal. normal and will send an update here ASAP “.
Downdetector.com has shown blackouts in densely populated areas like London, Paris and Paris.
The site, which provides real-time status reports for a range of online platforms and services, had 73,804 issues with WhatsApp in the UK alone during a peak at 5:53 p.m. CET.
In the United States, 36,686 reports were recorded.
Many Facebook users have received messages such as “This site cannot be accessed” and “The server address could not be found”.
According to Downdector, 57,690 reports of problems were registered around the same time in the UK, the vast majority (around 63%) of which were related to website access and 25% to the app.
In the United States, 127,726 reports were recorded.
People who use their Facebook credentials to access third-party apps, including Pokemon Go and Match Masters, have also been affected by the company’s going offline.
The blackout appears to have lasted most of Monday evening. The cause has not yet been determined.
“We are aware that some people are having difficulty accessing our applications and products. We are working to get things back to normal as quickly as possible and we apologize for the inconvenience,” tweeted Andy Stone, spokesperson. from the Facebook group.
The company did not immediately respond to a request from AFP regarding the outage.
Localized failures are not uncommon, but global failures are generally considered rare.
The last major internet blackout, which crippled many of the world’s leading websites, including Euronews and other media, was in June and lasted for an hour.
Content delivery company Fastly blamed it on an undiscovered software bug.
What is the probable cause?
Doug Madory, director of internet analytics for Kentik Inc, told The Associated Press he believes the outage was caused by Facebook’s removal of “authoritative DNS routes” that allow the rest of the internet to communicate with its properties.
Such routes are part of the Internet’s domain name system, a central component of the Internet that directs its traffic. Without Facebook broadcasting its routes on the public Internet, apps and web addresses simply couldn’t locate it.
Jake Williams, chief technical officer of cybersecurity firm BreachQuest, said that while foul play could not be completely ruled out, there was a good chance the outage was “an operational problem” caused by human error.
Facebook in crisis
Facebook, which has nearly 3 billion monthly users worldwide, is going through one of its worst reputation crises in two weeks because of the revelations of a whistleblower.
Frances Haugen, a former Facebook product engineer, leaked numerous internal documents last week, most notably to the Wall Street Journal.
She further accused the company of “(choosing) the profit rather than the security” of its users, in an interview broadcast by CBS on Sunday.
On Wall Street, the Facebook share price, already down at the start of the session, accelerated its losses on Monday and fell nearly 6%, losing more than $ 50 billion (43 billion euros) in value .